We had an abnormality in our ETH pool during an upgrade from 9:30 to 11:00 UTC on August 16, 2020. Some ETH miners who were mining with a username encountered hashrate declines or disconnections.
To recover losses, we have decided to recalculate the revenue of the affected miners in terms of their actual hashrate during this period and make compensation. The relevant data has been collected, recalculation has been completed, and the compensation will be distributed into affected accounts on August 20, 2020 UTC.
Thank you for your continued support and understanding. We continue to provide a reliable mining pool service.